![]() When a user asks for help they can cite the release date or version number and you'll be able to understand their problems much more quickly. Version numbers also provide users with an expectation about the changes made from one release to another: a change from version 2.0 to 3.0 will lead to an expectation of major changes, whereas a change from 2.0 to 2.0.1 indicates more minor enhancements and bug fixes. Version information, such as a version number or a release date, is very useful, because it helps users know if the release is new. Does your software have version information? To make life easy for your users, you should supply contact details by all of these means and any others at your disposal. To reduce the number of enquiries you receive, you should also provide the location of documentationĬontact details can be provided in a README, your documentation, in a help menu command (for graphical user interfaces) and on your website.Ideally, this will be a project or product email address that is received by more than one person so that replies to the user aren’t delayed if someone is on leave You should also provide an easy way for a user to get in touch. And it's not all one-way, your users might contact you to provide you with bug fixes or collaborate with you. Do you provide contact information?Ī user might want to contact you if they have a problem, they want to report a bug or need more information. It's derived from a checklist used when releasing the successful OGSA-DAI software. We wrote this guide to give an overview of a subject that we think is important to software sustainability. ![]() This guide describes some simple things you can do to improve your users' experience of your software. ![]() To get people using your software as quickly and painlessly as possible, you should invest a little of your time preparing everything your users will need before you release your software.
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